BigBerri

Manchester AI technology company. We build AI chatbots, voice agents, web & mobile apps for UK businesses.

AI Service

AI Voice Agents

AI that answers your phone 24/7 — handles bookings, FAQs, and call routing without hold music or missed calls. Built for UK businesses that run on the phone.

Capabilities

What the Agent Does

24/7 Inbound Answering

Never miss a call. The AI answers every call instantly — nights, weekends, and bank holidays.

Appointment Booking

Checks your calendar in real-time and books, confirms, and reschedules appointments automatically.

Outbound Calling

Follow-up calls, appointment reminders, lead qualification — the AI calls your list on a schedule.

Call Routing & Escalation

Routes complex queries to the right person, takes messages, or triggers email alerts for urgent calls.

Industries

Built for Phone-Heavy Businesses

Dental practices
GP surgeries
Law firms
Estate agents
Restaurants & hospitality
Trades (plumbers, electricians)
Gyms & fitness
Beauty salons & spas
Accountants
Coaches & consultants
Our Process

Live in 1–4 Weeks

01

Call Audit

We review your most common call types, questions, and current call handling to design the right agent.

02

Script & Train

Write the agent script, set up the AI model, configure integrations (calendar, CRM, booking system).

03

Test & Refine

Run test calls, adjust responses, fine-tune edge cases until the agent handles your real call scenarios perfectly.

04

Go Live

Forward your number (or add a new one). The agent goes live. We monitor and improve in the first few weeks.

FAQ

Frequently Asked Questions

What can an AI voice agent handle?

Inbound call answering, FAQ responses, appointment booking and rescheduling, call routing, lead qualification, after-hours answering, and outbound follow-up calls. It handles most routine calls without human involvement.

How natural does it sound?

Modern AI voice agents use ElevenLabs or similar TTS that sounds very natural — no robotic voice. Most callers cannot tell the difference in routine conversations. You can customise the name, accent, and personality.

What happens when the AI cannot help?

The agent can transfer the call to a human, take a message, book a callback, or send an email alert — depending on your preference. You define the escalation rules.

Can it integrate with our calendar or booking system?

Yes. We integrate with Google Calendar, Microsoft Outlook, Calendly, Cliniko, Acuity, and most booking systems. The agent checks availability in real-time and books appointments directly.

What industries do you build voice agents for?

Dental practices, GP surgeries, law firms, estate agents, restaurants, trades (plumbers, electricians), gyms, beauty salons, and any business that receives repetitive phone enquiries.

How long does setup take?

A basic voice agent with FAQ and call routing typically takes 1–2 weeks. Fully integrated agents with calendar booking, CRM logging, and custom call flows take 2–4 weeks.

Stop Missing Calls. Start with AI.

Book a free discovery call — we'll show you how an AI voice agent can work for your specific business.

Book a Free Discovery Call